We want you to feel confident when purchasing our products. If you are not completely satisfied:

• Returns: Unused, unopened items may be returned within 5 days of delivery in their original packaging and in resalable condition.
• Non-Returnable Items: Opened, used, or damaged products cannot be returned unless the issue is due to a manufacturing defect or delivery error.
• Damaged or Incorrect Orders: Contact us within 72 hours of delivery for replacement or full refund.
• Refunds: Approved refunds will be issued to the original payment method within 5–7 business days of receiving the returned item.
• Return of products: Customers are responsible for contacting us to pick up the return items.

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Orders can be canceled before they are delivered by contacting us directly. Once an order has been delivered, it must follow the return process outlined above.

At Keys Hospitality Amenities LLC, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase.

We may collect the following types of information:

• Personal Information: Business name, contact name, email address, phone number, billing and shipping address.
• Order Information: Products purchased, order history, and transaction details.
• Website Data: IP address, browser type, device information, and pages visited, collected to improve website functionality and user experience.

We use your information to:

• Process and fulfill orders.
• Communicate with you regarding orders, availability notifications, and service updates.
• Improve our products, services, and website performance.
• Maintain security and prevent fraudulent activity.

We do not sell, rent, or trade your personal information. We may share information with trusted third-party service providers who assist with payment processing, order fulfillment, or website operations, only as necessary to provide our services.

Our website may use cookies and similar technologies to enhance functionality and analyze website traffic. You may choose to disable cookies through your browser settings, though some features of the website may not function properly.

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. While we take security seriously, no method of data transmission or storage is 100% secure.

You may request to:

• Access or update your personal information.
• Opt out of marketing or promotional communications at any time.

We reserve the right to update this Privacy Policy as needed. Any changes will be posted on this page with an updated effective date.

If you have questions about this Privacy Policy or how your information is handled, please contact us at:
Jenesysgarcia.fkba.info@gmail.com | 305-407-7519

Effective Date: 12/01/2025